Time savings of 12,000 hours annually.The leading oil & gas company now has full visibility into procurement processes and has begun identifying additional process improvements to reduce contract cycle times.
Personalized engagement, satisfied agents, and customers
Working with Pega, the insurer has transformed the interaction between a network of independent agents and end-customers from a transactional exchange to a personalized, responsive, customer-focused experience.
Faster issue resolution, better compliance tracking.The project team developed the two production applications in parallel in approximately 14 weeks. This represents a major savings in application development time, as system development projects typically required more than a year for the manufacturer.
Branch operations have dramatically reduced sign-on time from 78 seconds to just 45 per person, and merged four legacy applications into a single view. In the contact center, Pega Robotic Automation was used to integrate legacy applications, automatically update account information between screens, and prompt for policy compliance.